Refund and Cancellation Policy

Consultations: a booked consultation can be rescheduled by messaging us on WhatsApp before the scheduled time. Once a consultation has been delivered, or a report has been prepared and shared, the fee is non-refundable. Digital resources: because PDFs and audio files cannot be returned once shared, digital purchases are non-refundable after delivery. If a file is missing or unreadable, message us and we will resend it. Physical products: if an item arrives damaged, send a photo on WhatsApp within 48 hours of delivery and we will arrange a replacement or refund.